Privacy Policy

Effective Date: October 16, 2025

Company: Veloneo, LLC (“Veloneo,” “we,” “us,” “our”)

Website: veloneo.com (the “Site”)

Contact: hello@veloneo.com

| privacy@veloneo.com

Veloneo provides short-term rental management services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our Site and services. If you do not agree with this Policy, please do not use the Site or our services.

Information We Collect

a) Information you provide

• Contact & Identity: name, email, phone number, company/property info.

• Booking/Inquiry Details: property location, listing links, goals, call scheduling details.

• Communications: messages, call notes, support requests, feedback.

b) Information collected automatically

• Usage & Device Data: IP address, device/browser type, pages viewed, referring/exit pages, timestamps, and similar diagnostic data (via cookies, pixels, and analytics tools).

• Approximate Location: derived from IP or device settings.

c) Information from third parties (as applicable)

• Scheduling & Forms: data submitted via tools such as Calendly/Typeform or similar.

• Analytics/Advertising Tools: aggregated insights from platforms like Google Analytics.

• Marketplaces/Platforms (only with your authorization): limited listing metrics (e.g., occupancy, ADR, review data) necessary to perform services.

Children’s data: We do not knowingly collect information from children under 13 (or 16 where applicable). If you believe we have, contact us to delete it.

How We Use Information

• Provide & Improve Services: assess properties, deliver co-hosting/management, optimize pricing, coordinate vendors, and improve the Site.

• Communicate: respond to inquiries, send onboarding details, service updates, and administrative messages.

• Analytics & Security: monitor usage, debug, prevent fraud/abuse, and protect our users and systems.

• Legal/Compliance: comply with law, enforce agreements, and protect our rights.

No selling or sharing for cross-context ads: We do not “sell” personal information as defined by the CCPA/CPRA, nor do we “share” it for cross-context behavioral advertising.

Legal Bases (EEA/UK only)

If you are in the EEA/UK, we process personal data based on:

• Contract (to provide requested services),

• Legitimate Interests (site operation, improvement, security, basic analytics),

• Consent (where required, e.g., certain cookies/marketing), and

• Legal Obligation (record-keeping, compliance).

Cookies & Analytics

We use essential cookies to run the Site and optional analytics cookies to understand performance.

• Analytics: Google Analytics may process IP address, device, and on-site behavior.

• Your choices: You can block or delete cookies in your browser; some features may not function properly without cookies.

Do Not Track: We currently do not respond to DNT signals due to a lack of industry standards.

How We Share Information

We share information only with:

• Service Providers/Processors: hosting, analytics, scheduling, email/SMS, CRM, and security vendors—bound by confidentiality and data-processing terms.

• Operational Partners (with your direction/authorization): cleaners, maintenance vendors, photographers.

• Legal/Compliance: to comply with law, protect rights, or respond to lawful requests.

• Business Transfers: in connection with a merger, acquisition, or asset sale. We will notify you of material changes where required.

We do not allow service providers to use your data for their own marketing.

Data Retention

We retain personal information only as long as necessary to provide services, operate the Site, meet legitimate business needs (e.g., records/accounting), and comply with legal obligations. When no longer needed, we delete or de-identify information.

Security

We use industry-standard technical and organizational measures (e.g., encryption in transit, access controls, least-privilege policies, logging). No method is 100% secure; if a breach affecting you occurs, we will notify you as required by law.

Your Rights

California (CCPA/CPRA):

• Know/Access: request what categories/specific pieces of personal information we collected and how we used/shared them.

• Delete: request deletion, subject to legal exceptions.

• Correct: request correction of inaccurate personal information.

• Opt-Out of Sale/Sharing: we do not sell or share personal information.

• Limit Use of Sensitive Info: we do not use sensitive personal information to infer characteristics.

EEA/UK:

• Rights to access, rectify, erase, restrict, portability, object, and withdraw consent (where applicable).

How to exercise your rights: Email privacy@veloneo.com

. We may need to verify your identity and will respond within statutory timelines. Authorized agents may submit requests with appropriate authorization.

International Transfers

If we transfer your data outside your region (e.g., to the United States), we use appropriate safeguards (such as Standard Contractual Clauses) where required.

Third-Party Links

The Site may link to third-party websites or services. We are not responsible for their privacy practices. Review their privacy policies before providing personal information.

Changes to This Policy

We may update this Policy periodically. The “Effective Date” above reflects the latest version. Material changes will be highlighted on the Site or sent via email where appropriate.

Contact Us

Questions or requests regarding this Policy or your personal information:

• Email: privacy@veloneo.com

| hello@veloneo.com

• Mail: Veloneo, LLC — [Add mailing address]

Legal Notice

Airbnb and Vrbo are trademarks of their respective owners. Veloneo is an independent service and is not affiliated with Airbnb or Vrbo.

Disclaimer

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. If you operate in multiple jurisdictions, deploy advertising pixels/remarketing, or process sensitive data, consult counsel to tailor this Policy (e.g., cookie consent banners, Data Processing Agreements, and record-keeping).