Terms of Service

Effective Date: October 16, 2025

Company: Veloneo, LLC (“Veloneo,” “we,” “us,” “our”)

Website: veloneo.com (the “Site”)

Contact: hello@veloneo.com

These Terms of Service (“Terms”) govern your access to and use of the Site and our short-term rental co-hosting/management and related offerings (the “Services”). By using the Site or engaging our Services, you agree to these Terms. If you accept on behalf of a company or property owner, you represent you have authority to bind that entity.

Key Definitions

• Client/Owner/You: the person or entity that owns or controls a rental property and engages Veloneo.

• Property/Listing: your short-term rental unit(s) on platforms such as Airbnb or Vrbo.

• Service Tiers: Digital Co-Hosting, Full Co-Hosting, and Premium (as described on the Site or a Service Order).

• Service Order/SOW: a written order, proposal, or email confirmation specifying your tier, fees, start date, and special terms.

• Platforms: third-party marketplaces and tools (e.g., Airbnb, Vrbo, channel managers, messaging/pricing tools).

Scope of Services

We operate as a co-host/manager for your Property. Depending on tier, Services may include:

• Digital Co-Hosting: listing optimization, dynamic pricing management, 24/7 guest messaging, multi-channel distribution/calendar sync, owner reporting & payout visibility.

• Full Co-Hosting: everything in Digital, plus cleaner/vendor coordination, turnover SOPs, inventory/restock tracking, quality control.

• Premium: everything in Full, plus professional photography coordination and usage rights per your Service Order.

Deliverables, KPIs, and any bespoke tasks are defined in your Service Order. Forecasts (occupancy, ADR, RevPAR) are estimates, not guarantees.

Accounts, Access & Ownership

• Your Accounts: you retain ownership of Platform accounts, listings, and payouts. We act under co-host/manager access you grant and maintain.

• Accuracy: you must provide accurate property details, calendar constraints, taxes, permits, HOA/lease rules.

• Access & Cooperation: you will provide timely approvals, premises access as needed, vendor contacts, and any Platform verifications.

Fees, Payouts & Expenses

• Management Fee: a percentage of gross booking revenue (or other structure) stated in your Service Order.

• Pass-Through Costs: cleaning, restocking, maintenance, and similar expenses billed at cost with receipts where applicable.

• Payment Terms: fees are typically netted from payouts where Platforms allow; otherwise invoiced monthly, due within 7 days. Late balances may incur 1.5%/month (or the legal max).

• Taxes: you are responsible for property-related taxes (occupancy, sales, lodging), unless a Platform remits them for you. Our fees exclude taxes unless stated.

Term, Cancellation & Performance Check

• Term: month-to-month unless otherwise stated.

• 30-Day Performance Check (Onboarding): within the first 30 days, we confirm onboarding milestones (listing cleanup, pricing calibration, SOP setup). If not on track, you may terminate with no penalty.

• Cancellation: either party may terminate with 30 days’ written notice.

• Cause: either party may terminate immediately for material breach not cured within 10 days of notice.

Client Responsibilities

You agree to:

• Maintain legal right to rent the Property (permits, HOA/lease compliance, insurance).

• Set truthful house rules and honor lawful guest obligations (including nondiscrimination).

• Keep the Property habitable, safe, and insured; promptly address maintenance issues.

• Fund required expenses (cleaning, restocks, repairs) and maintain utilities/internet.

• Avoid double-booking or off-platform conflicts outside the agreed channel manager/sync process.

Vendor & Cleaner Coordination

We can coordinate cleaners and vendors, including backups, subject to your approval of rates and vendors. Vendors are independent contractors. We are not responsible for their acts or omissions but will use commercially reasonable efforts to manage schedules and quality checks per agreed SOPs.

Platform Independence & Compliance

Veloneo is an independent service and not affiliated with Airbnb, Vrbo, or any Platform. Both parties must comply with Platform terms, local laws, zoning/STR regulations, and building/HOA/lease rules. Platform penalties or account actions arising from noncompliance (e.g., unpermitted rentals, unsafe conditions) are your responsibility.

Content, Licenses & Intellectual Property

• Your Materials: you grant us a non-exclusive, royalty-free license to use your property data, photos, and brand elements solely to perform the Services. You represent you own or have rights to all such materials.

• Our Materials: we retain IP in our frameworks, templates, SOPs, pricing strategies, and creative materials we provide or create (excluding your trademarks). We grant you a non-exclusive license to use deliverables during the Term for your Property.

• Photography (Premium): usage rights are as specified in your Service Order (e.g., non-transferable license for your listing/marketing while you are a client).

• Reviews/Testimonials: with your consent, we may reference anonymized results or testimonials; you can revoke consent prospectively by written notice.

Confidentiality

Each party must keep the other’s non-public information confidential and use it only to perform under these Terms. Exceptions apply for information that is public, independently developed, or lawfully obtained without a duty of confidentiality.

Privacy & Data

Our handling of personal information is described in our Privacy Policy (incorporated by reference). By using the Services, you consent to our data practices described there.

Warranties & Disclaimers

• Mutual: each party has authority to enter into these Terms.

• Veloneo: we will perform Services in a professional and workmanlike manner consistent with our SOPs.

• No Revenue Guarantee: forecasts and case snapshots are illustrative only; market conditions, demand, seasonality, property condition, rules, and platform algorithms are outside our control.

• “AS IS” (Site): the Site and informational content are provided “as is” without warranties of any kind.

Limitation of Liability

To the maximum extent permitted by law:

• No Indirect Damages: neither party is liable for consequential, incidental, special, punitive, or lost-profit damages.

• Cap: each party’s total liability under these Terms will not exceed the fees paid or payable to Veloneo in the three (3) months preceding the event giving rise to the claim.

These limits do not apply to: (i) your payment obligations; (ii) either party’s willful misconduct; or (iii) your indemnity obligations.

Indemnification

You will defend, indemnify, and hold Veloneo harmless from claims, damages, costs, and liabilities arising out of: (a) your Property (condition, safety, legality, permits), (b) your breach of these Terms or applicable laws, (c) your misuse of Platforms, or (d) materials you provide. Veloneo will defend, indemnify, and hold you harmless from third-party IP claims alleging our proprietary materials (excluding your content or third-party tools) infringe, provided you promptly notify us and allow us to control the defense.

Suspension

We may suspend or limit Services immediately if: (a) safety or legal risks arise, (b) invoices are overdue, (c) Platform access is revoked, or (d) your Property violates applicable rules.

Changes to Services or Terms

We may update the Site, SOPs, and non-material aspects of the Services from time to time. We may also update these Terms. If we make material changes, we will notify you (e.g., email or Site notice). Continued use after the effective date constitutes acceptance.

Governing Law & Dispute Resolution

• Governing Law: the laws of the State of [Insert State], without regard to conflict-of-law principles.

• Venue/Arbitration: disputes will be resolved in [County, State] courts or by binding arbitration in [County, State] under [e.g., AAA] rules before a single arbitrator. Each party bears its own costs and attorneys’ fees unless the tribunal decides otherwise.

• Informal Resolution: before filing, the parties will attempt in good faith to resolve disputes within 30 days after written notice.

(Consult counsel to choose forum/rules you prefer.)

Miscellaneous

• Force Majeure: neither party is liable for delays/failures due to events beyond reasonable control.

• Assignment: you may not assign or transfer these Terms without our prior written consent; we may assign to an affiliate or in connection with a merger, acquisition, or asset sale.

• Notices: legal notices must be sent to the contacts above and are deemed given when received (or when confirmed delivered by email and followed by a mailed copy).

• Entire Agreement: these Terms, the Privacy Policy, and any Service Order form the entire agreement and supersede prior proposals or understandings.

• Severability: if any provision is unenforceable, the remainder stays in effect.

• No Waiver: failure to enforce any provision is not a waiver.

Contact

Veloneo, LLC

Email: hello@veloneo.com

Website: veloneo.com

Trademark Notice

Airbnb and Vrbo are trademarks of their respective owners. Veloneo is an independent service and is not affiliated with Airbnb or Vrbo.

Disclaimer

This document is for general informational purposes and is not legal advice. For jurisdiction-specific requirements (e.g., STR permits, insurance, arbitration clauses, consumer disclosures), consult an attorney to tailor these Terms and your Service Orders.